FAQ
Q: What is your return policy?
A: We offer a 30-day no-hassle return policy to ensure your satisfaction. If you're not completely happy with your purchase, you can return the item within 30 days of receiving it for a refund. Please ensure the item is in its original condition when returning. If you need assistance with a return, feel free to email us at joe@twinflametx.com.
Q: Do you offer free shipping?
A: We can negotiate shipping terms on an order-by-order basis. While we don’t offer free shipping as a standard policy, we’re happy to work with you to find the best solution for your needs. If you’d like to discuss shipping options, please don’t hesitate to reach out before placing your order.
Q: How do I use the 10% off coupon?
A: Using your 10% off coupon is easy! Simply enter the coupon code at checkout in the designated field. The discount will automatically apply to your order total. If you encounter any issues using your code, contact us at joe@twinflametx.com, and we’ll be happy to assist.
Q: What conditions are the shoes in?
A: Our shoes are gently used, meaning they’ve been previously owned but are in excellent wearable condition. We carefully inspect each pair to ensure they meet our quality standards. Any noticeable signs of wear will be clearly detailed in the product descriptions and shown in the photos. Shopping with us means you’re getting great value while contributing to sustainable fashion!